Because API usage is consumed immediately, completed usage is generally non-refundable. Duplicate payments, confirmed technical billing errors and unused balance may be reviewed where required by law and subject to payment-network constraints. Promotions, bonuses and redeemed coupons have no cash value.
Submit a request through the published support channel with the account, transaction reference, amount and reason. Do not include full card details or API keys. Chargebacks made without first reporting a resolvable issue may lead to account restriction while the dispute is investigated.
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